Front Office Team Leader Quest North Ryde.
Ian commenced with Quest North Ryde in late 2006 the businesses inaugural year.
In the past 12 months Ian’s ability and skills have become truly evident with this development of the front office team.
Ian has not only crafted his own skills through on site and external training his has been able to mentor new staff members and take a more holistic view of the front office department. Ian's ability to create a team environment has led to lower staff turnover and increased moral, thus relating in higher guest satisfaction and efficiency in dealing with the day to day operations.
In today's competitive marketplace, a person of Ian’s leadership is key element of a high performing team, and a determining factor in the businesses success.
Quest North Ryde guests are able to relate to a members of staff and have confidence in their ability as direct result of Ian’s commitment and support of his team. The front office team has been a key factor in Quest North Ryde retaining key clients, and winning new ones, returning guests are delighted by the warm welcome and recognition they receive not just from one member but all members. This rapport, caring, empathy and guest awareness culture has been fostered and developed by Ian’s dedication and is actions and mirrored by those in his team.
In addition to his focus on the shaping the climate and culture of the front office team, Ian has taken on demanding back of house duties, processing accounts, managing staffing schedules/ rosters, implementing staff development programs all whilst undertaking his own personal development.
All of these tasks where new to Ian this year and it has been a challenge mentally and physically but one that Ian has accepted. Ian recognises the benefit and rewards of the challenges he has faced in the past twelve months and has at all times accepted the opportunity and responsibility.
Ian’s success is evident in Quest North Rydes’ overall success in the past year, is clearly evident in the following key performance areas,
Revenue growth FY2006/07 – FY2007/08 20%.
Decreased Staff Turnover 40% 2006 to 20% 2007/08
Longevity of staff- average length of stay 14 months
In summary Ian Watson displays all of the qualities attributes, and values which we seek in our team members, what makes him outstanding however it is his willingness to share his skills passion, knowledge with his colleagues for their individual and collective benefit whilst promoting the best outcome for Quest North Ryde.
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